We respect your privacy
Information security and the protection of your and our personal data is of the highest priority within Recypack. We trust that we have taken the suitable security measures for this purpose. We, therefore, attach great importance to the information that you submit to us. In this statement you can read how exactly this applies to you: What data is processed, how this is done and how we ensure optimal security. Recypack respects the privacy of all the visitors to its website and ensures that you personal information is treated with confidentially.
1. Considerations, responsibilities & purposes
We respect your privacy in accordance with the principles under the "General Data Protection Regulation (GDPR)". This implies that we process your personal data carefully and in accordance with the said purposes mentioned below. That this is done in accordance with the appropriate technical and security measures to guarantee its confidentiality. Also to prevent the loss and unauthorised use of personal data. The responsibility of processing your personal data lies with Recypack BV, established at 2031 BJ Haarlem, Hendrik Figeeweg 1, CoC number 33.266.631.
The purpose of processing personal data
Recypack BV processes your personal data in the scope of our service as a packaging company. Which includes the following purposes:
- To supply you with our products and services and for processing of your orders, queries and complaints, including assessment of a company's creditworthiness as well as to prevent fraud;
- For the proper maintenance of our website and its technical administration; To conduct market research in order to improve the technical and contextual content of the website;
- For direct marketing purposes, such as displaying personalised advertisements.
2. How do we collect the data, what data do we store and how long do we store it for?
2.1. Information you provide us with
When creating an account, requesting a catalogue or newsletter or by contact whether it may be by telephone, in writing or by email. Even if you buy something from us for the first time, we always request the following information: first name, last name, gender, function, company name, delivery address, billing address, telephone number, email address as well as your CoC number and VAT number. Furthermore, we request the opening times of your warehouse and other requests with regards to the logistics and delivery requirements. We also inquire which packaging materials you use. The aforementioned personal data will be used to improve the content of this website and to customise the content and layout of the pages for every individual visitor.
Some of the information provided is necessary for the processing of your order/request, others help us to tailor our services to your needs. The necessary data is indicated on the forms with the following (*) symbol. In regards to payments that are not transferred online we verify your creditworthiness every 3 months. We only share data with third parties if this should be necessary for the execution of an order (for example, to the bank for the processing of your payment or to the supplier who delivers our packages or pallets to you).
2.2. Data that we add and/or maintain ourselves:
- Your customer number
- Your customer history (a record of your orders, deliveries and payments)
- Your IP address: this is automatically assigned to your computer by your own Internet Service Provider for internet access. We use your IP address to verify from which device an order was placed. This enables us to combat possible fraud, e.g. in the event of unauthorised use of your account by third parties;
- The type and version of your Internet browser and the data related to your last visit to our website.
2.2.1. Retention period
We do not store data for longer than is legally required. The data is stored in a form which makes it possible to identify you. The data may also be stored for a longer period for archiving purposes or to generate statistics.
2.2.2. Unsubscribing from commercial communication
You may unsubscribe at any time if you do not any longer wish to receive our commercial communication, either by post or by electronic means.
3. Protecting your data
3.1. Restricted internal use of data
Our internal procedures ensure that only employees who need to access your data for their work have access to it. Our employees and external parties who are appointed by us are committed to respect the confidentiality of your data.
3.2. Do we share your data with third parties?
Recypack declares that it will not sell your personal data. Your data will only be made available to third parties involved in the execution of your order. Your personal data shall remain confidential to us: it shall therefore never be disclosed to third parties for commercial purposes. We use suppliers for the execution of our services, e.g. for the delivery of your order. We ensure that all our suppliers also comply with our strict confidentiality requirements by means of written agreements.
4. The legality of data processing
Your data will be processed for the purposes of delivering our goods and services to you. Your permission for us to do so is requested when you leave your personal data, you will be required to explicitly accept our privacy statement, whereby you agree that Recypack BV may collect and process your personal data in accordance with this privacy statement.
5. Periods for data record-keeping
We only store data for a period as required during which you are our customer, unless the law prescribes a longer period.
6. Your rights
Below is a detailed list of all your rights. In order to exercise one of these rights, you are more than welcome to contact us via email (at: firstname.lastname@example.org.).
6.1. Right of access
You have the right to inspect your personal data at any time when you log into our website. Access to other data may be requested directly from us, please contact the undersigned Sarah Salhi (head of the back office & marketing) via email@example.com.
6.2. Right to correction & management
If your data is incorrect or incomplete and you cannot change them yourself via the website, please inform us of such issues, please contact the undersigned Sarah Salhi (head of the back office & marketing) via firstname.lastname@example.org.
6.3. Right to data exchange (including right to restriction or objection)
If you would prefer for your data to be removed from our database, we shall do so, on condition that we are not compelled, for legal reasons, to store it for a certain period of time. Your permission to receive commercial messages (via mail or email) may, of course, be withdrawn at any time by sending an email to Sarah Salhi (head back office & marketing) via email@example.com or with your direct contact person.
6.4. To inquire about something or submit a complaint
If you have any queries with regard to our privacy statement or if you feel that we do not adequately guarantee your rights, you can inform us by email (firstname.lastname@example.org). Your complaint or query shall be dealt with quickly and you will always receive communication from us. You are also more than welcome to contact the supervisory authority, namely the Personal Data Protection Authority, Post Box 93374 at 2509 AJ The Hague.
7. Security and confidentiality
We utilise the appropriate internal and external security measures to prevent any unauthorised use of your data because the confidentiality of your data is extremely important to us. This also includes procedures in so-called data leaks.
Telephone: 023-555 25 00
Address: Recypack ltd., 2nd Floor, 3 Brindley Place, B1 2 JB Birmingham.